Shipping policy

We will process and ship most orders within 1 business day. We make every effort to ship on Saturday's, but it is not guaranteed. We observe carrier recognized holidays'. 

We are a United States based company. All orders ship from TX.

You will receive a confirmation email upon successful placement of your order. You will receive additional email notifications with tracking information at the time of shipment and at successful delivery. If you have not received these emails, please check your spam.

Domestic Orders 

We typically will ship Domestic orders via USPS mail; we reserve the right to opt for UPS or DHL, depending on circumstances. Shipping rates and estimated delivery times (including shipping and handling) are as follows:

  • Orders $60+ are eligible for FREE standard shipping.
  • $7.95 USPS Standard Shipping (5-10 Business Days)
  • $16.95 USPS Priority Mail (3-5 Business Days)
    • Does NOT include a service delivery guarantee.
    • Includes up to $50 insurance.
  • $19.95 UPS 2-Day Air (3-4 Business Days)
    • Only available in the Lower 48 States and Armed Forces
    • Does NOT include a service delivery guarantee.
    • Does NOT include insurance.

*NOTE: Estimated delivery times are determined by each individual carrier. We are NOT responsible, nor do we guarantee/promise when a package will arrive.

**NOTE: Due to the nature of our business, we cannot offer overnight shipping at this time.

International Orders

International shipping rates are calculated at checkout.

Best Natural Pets will accept international orders subject to our Terms of Use and the following:  

  • Best Natural Pets will accept international credit cards charged in USD;
  • Customer is solely responsible for determining that the ordered products may be shipped to and is legal in the destination country and that all regulatory requirements are complied with;
  • Customer is responsible for all import/export duties and other costs;
  • Customer will remain responsible for product and shipping charges notwithstanding the destination country delaying, detaining or confiscating the shipment

Stated delivery times do not include any time spent in customs either in the USA or in destination country.

Indemnification and Waiver

Per our Terms of Use, unless we have agreed to pay for shipping as part of a promotion, all shipping is charged to you and will be included on the order invoice or by separate invoice if shipping charges are not ascertainable in advance. In all cases, Best Natural Pets' responsibility for the risk of loss ceases upon delivery to the shipper, and thereafter, you will bear the risk of loss.

You must make all claims arising from shipping directly to the shipper. In no event will Best Natural Pets have liability to the Customer with respect to Best Natural Pets’ handling of the claim nor is Best Natural Pets responsible for the shipper’s claim adjudication.